Frequently Asked Questions
Frequently Asked Questions
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Q: What is your cancellation policy?
Q: What is your cancellation policy?
A: You can cancel anytime. Your plan will remain active until the end of your current billing cycle, then it will automatically stop. No hidden fees, no hassle.
Q: What happens if I miss a pickup?
Q: What happens if I miss a pickup?
A: If you miss a pickup, your service will roll to the next scheduled weekend. Contact us ahead of time if you need a special pickup.
Q: Can I add extra loads or comforters?
Q: Can I add extra loads or comforters?
A: Yes! You can upgrade with add ons like an additional comforter, pet bed wash, or same-day service. Just select them on the Add-ons page.
Q: What if my Bolt Bag tears or wears out?
Q: What if my Bolt Bag tears or wears out?
A: We've got you covered! Bags are replaced as needed at no extra charge. Just let us know, and we'll swap it out at your next pickup.
Q: What if an item gets lost or mixed up?
Q: What if an item gets lost or mixed up?
A: Every bag is barcoded and tracked through our system. This ensures your clothes stay together from pickup to delivery. Lost items are extremely rare, but if it happens, we'll make it right.
Q: How do pickups and deliveries work?
Q: How do pickups and deliveries work?
A: Place your bags by the door on Saturday morning. We'll pick them up, wash & fold by category, and return everything fresh on Sunday.
Q: What detergents and products do you use?
Q: What detergents and products do you use?
A: We use high-quality, trusted detergents. You can also choose our Natural Products add-on for eco-friendly, sensitive-skin option.
Q: Do you handle special items like delicates or uniforms?
Q: Do you handle special items like delicates or uniforms?
A: Yes. Use the Grey Mesh bag for undergarments and delicates. We'll wash them separately with extra care.
Q: How many loads does each bag hold?
Q: How many loads does each bag hold?
A: Large bag = 2 - 2.5 loads
Medium Bag = 1.5 loads
This is why our plans save you money compared to per-pound laundry services.
Q: Do you serve my area?
Q: Do you serve my area?
A: We currently serve select zip codes with Saturday pickup / Sunday return. Enter your zip code at checkout to confirm coverage.
Q: Still have questions?
Q: Still have questions?
A: Fill out the contact form below and we'll get back to you quickly.
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